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Frequently Asked Questions

FAQs – Everything You Need to Know Before Your First Sip

How are the mugs made?

Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

How long will it take to get my mug?

Each 80/20 Mug is made just for you, which means it takes a little longer than a pre-printed product.

Production time is usually 2-5 business days, and shipping times vary based on your location. Most orders arrive within 7-12 business days from the time you place your order. 💡 Pro tip: Need it for a gift? Order early to be safe!

Care Instructions: Is it dishwasher safe?

Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.

The Enamel Mugs and the Black Glossy Mugs, however, should only be hand-washed. Also, you can’t heat liquids or food directly in them—it can damage their coating.

Can I send a mug as a gift?

Absolutely! 80/20 Mugs make great gifts. Just enter the recipient’s shipping address at checkout. While we don’t offer gift wrapping or personalized notes (yet!), your friend will get a fun surprise in the mail.

Silly question, what is print on demand?

That's a great question, not silly at all. Instead of mass-producing mugs and storing them in a warehouse or, each 80/20 Mug is printed just for you when you order it. This reduces waste and allows us to offer more designs without overproduction. It’s a smarter, more sustainable way to shop!


PS. If you're interested in learning how to create a print on demand shop, I'd love to help. Read my blog on how 80/20 mugs came to be.

P.S. 80/20 Mugs are Risk Free!


Return Policy – 80/20 Mugs

Hey there, fellow 80/20-er!

The team and I want you to love your mug as much as you love that first sip of a well-deserved brain break,

so be sure you’ve selected the mug(s) with your perfect message before checking out since every mug is made just for you (yep, no dusty warehouse stockpiles here!),

we can’t accept returns or exchanges for size or color preferences.


That said, if your mug arrives broken or defective, we’ll make it right - just send us a quick photo within 30 days of delivery, and we’ll replace it or refund you, no hassle.


If your order was returned due to an incorrect address or a shipping hiccup, we’ll get it resent to the right spot.


And if your order seems to have pulled a disappearing act, let us know within 30 days of the expected delivery date, and we’ll track it down.

Need help?

Send me a message - I'm here to keep your days (and your mug) running smoothly.

~ Kelly

Founder Eat. Dream. Do & 80/20 Mugs

If your mug isn’t motivating you, is it even doing its job?

Reach for your favorite 80/20 Mug reminding you to keep going, one sip… er, one mug at a time.

Need help? We’ve got you!

Contact Us

Kelly at Eat. Dream. Do.

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